Yes. If you are new to oxygen therapy or want to switch to our company for service, have your medical provider fax your order to us and we will see if you are eligible
Frequently Ask Questions
These are some of the most common questions are representatives are asked.
Most insurance including MCR allows for a new mask and supplies every six months. Our automated phone service will call you when it is time to reorder, or you can call the service desk to order.
Please, call our service desk immediately to report the problem. A deliver technician will bring you a new concentrator. Our service desk is open 24 hours a day 7 days a week.
It’s recommended every two weeks for cannulas used 24/7. Tubing should be replaced every 6 to 12 months. No cleaning is necessary but do check for cracking or tears.You can wipe nasal prongs daily with a mild soap solution. Canulas should be disposed of if you had a respiratory infection.
No. Patients must call the service desk every month to reorder supplies that are approved by MCR and most private insurance plans.